Master’s Degree Awarded to Mr. Abdulrahman Al-Najar in Public Administration

Mr. Abdulrahman Hussein Qasem Al-Najar was awarded a Master’s Degree in Public Administration (Executive MBA) for his thesis titled: Reengineering Administrative Processes and Its Role in Institutional Excellence at Sana’a University, which was submitted to the Center for Public Administration– Sana’a University. The MA defense was held on Monday, September 13, 2025.

The MA Viva-voce Committee, which was formed based on a resolution issued by the Graduate Studies and Scientific Research Council, consisted of the following:

The study aimed to identify the role of administrative process reengineering in its dimensions of strategy, top management support, information technology, readiness for change, and employee empowerment, in achieving institutional excellence at Sana’a University. The researcher employed the descriptive-analytical methodology.

The study yielded several key findings summarized as follows:

• The overall availability level of administrative process reengineering requirements at Sana’a University was moderate.
• All reengineering dimensions were rated at a moderate level, except for the information technology dimension, which recorded a high level of availability.
• The overall institutional excellence level at Sana’a University was moderate.
• Both service excellence and administrative process excellence were at moderate levels, while leadership excellence recorded a high level.
• There is a statistically significant role of administrative process reengineering in achieving institutional excellence at Sana’a University at the general level.
• The impact of the reengineering dimensions on institutional excellence varied, ranking from most effective to least effective as follows: employee empowerment, information technology, readiness for change, and strategy. However, top management support showed no significant effect.
• No statistically significant differences were found between respondents’ perceptions of administrative process reengineering and institutional excellence based on gender, age, academic qualification, or years of service.
• No statistically significant differences were found in perceptions of institutional excellence based on job level, though differences were observed regarding administrative process reengineering attributed to job level.

In light of these findings, the researcher recommended:

• Giving greater attention to administrative process reengineering as a suitable methodology for adapting to environmental changes and maximizing opportunities for institutional excellence.
• Strengthening strategic planning effectiveness.
• Investing in training and developing the competencies and skills of all university staff.
• Adopting comprehensive quality management models and standards to improve institutional performance.

The defense session was attended by a number of academics, researchers, colleagues and the researcher’s family members.‎